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In the event of a claim in your student accommodation, it is crucial to react quickly and effectively. This detailed guide takes you through the steps to follow for each type of claim covered by your EtudAssur insurance, including specific cover such as bicycle theft, glass breakage, civil liability and strike cover. We also stress the importance of preserving evidence and not throwing anything away until it has been assessed by an expert, if necessary.
Before you start
Keep proof: Photograph or film the damage and keep any damaged items until they have been assessed by an expert, if necessary. Keep as much information as possible about your property (photo, purchase invoice, replacement estimate, etc.).
In the event of an emergency, you can contact the assistance department of your contract on 01.55.97.71.14 (excluding the CROUS package) to put you in touch with a locksmith, glazier or plumber. They will also pay for the 1st hour’s work up to a maximum of €150.
They can also re-house you if you are unable to stay in your student accommodation.
Reaction to Common Disasters
In the event of water damage
Steps to take:
Turn off the water to prevent further damage if the leak is coming from your home.
Notify your neighbours immediately if you suspect the leak is coming from their flat.
Document the damage with photos.
Contact us to report the damage by telephone on 03.22.53.45.51 or by e-mail at sinistre@etudassur.fr
In the event of fire
Immediate reaction:
Evacuate the premises without trying to bring the fire under control yourself.
Alert the fire brigade as soon as possible.
Do not return to your home without permission.
Document the damage once you are safe.
Report the damage as soon as possible by telephone on 03.22.53.45.51 or by e-mail to sinistre@etudassur.fr
Broken glass
Safety: Secure broken areas to avoid injury.
Declaration: Inform EtudAssur to organise the repair by telephone on 03.22.53.45.51 or by e-mail at sinistre@etudassur.fr
Civil liability
Incidents involving third parties: In the event of damage caused to others, contact EtudAssur immediately to declare the claim and receive instructions on the steps to take.
Natural and Technological Disasters, Attacks and Acts of Terrorism:
These events, although rare, are covered. After an event, follow the instructions of the authorities, stay safe, and contact EtudAssur as soon as possible for assistance by telephone on 03.22.53.45.51 or by e-mail at sinistre@etudassur.fr
In the event of theft or vandalism
Procedure:
File a complaint with the nearest police station (lannuaire.service-public.fr)
Inform us of the theft and provide the number of the police report.
Secure your home by changing the locks if necessary.
Reporting: Contact EtudAssur’s claims department as soon as possible by telephone on 03.22.53.45.51 or by e-mail at sinistre@etudassur.fr.
Claims must be reported within 5 working days for water damage and theft, and 2 working days for fire.
In the event of an emergency, you can contact assistance on 01.55.97.71.14 of your contract (excluding the CROUS package) to put you in touch with a locksmith, glazier or plumber at a set rate. This service will also pay for the 1st hour’s work, up to a maximum of €150.
They can also re-house you if you are unable to stay in your student accommodation.
Reactions to Specific Guarantees
Vol de Vélo
Notification to the police: In the event of theft, lodge a complaint and contact EtudAssur with the complaint number by telephone on 03.22.53.45.51 or by e-mail at sinistre@etudassur.fr.
Proof of purchase: Keep and present the invoice for the bike and lock for compensation.
Strike Guarantee
Impact on travel: If a strike affects your means of transport during examinations or competitions, Etudassur can reimburse the cost of alternative transport up to €50 on presentation of the invoice to our services.
In the event of loss of keys
Measures to be taken:
Contact us by telephone on 03.22.53.45.51 or by e-mail at sinistre@etudassur.fr
to benefit from the €100 key loss guarantee on presentation of the invoice to our services.
In the event of a bedbug infestation
Don’t wait – as soon as you notice the first bites or bedbugs, contact your manager or the exterminator of your choice.
As soon as possible, send us the report and the estimate by email to sinistre@etudassur.fr.
We will then reimburse you up to €250, with no excess, on presentation of the estimate – with a waiting period of 2 years after the effective date of your policy.
To find out more, read our article on bedbug pest control insurance.
Electrical damage
In the event of a power surge damaging your electrical appliances, switch off the electricity, document the damage and contact Etudassur.
Theft from the person
If your wallet or documents are stolen outside your home, report the theft to the police and let us know as soon as possible so that we can cover the cost of repairing your documents.
Important advice for all claims
Keep proof: Keep as much information as possible about the damaged items and don’t throw anything away until an expert has been called in, if necessary.
EtudAssur claims department contact details: For all claims or requests for assistance, contact EtudAssur’s claims department on 03.22.53.45.51 or by email at sinistre@etudassur.fr.
Declaration deadlines: It is essential to declare any claim within the prescribed deadlines to ensure that it is dealt with in the best possible way.
